VAN2DAY is a trading name for BSL Logistics Ltd, a company registered in England and Wales.
1. Introduction
These are Van2Day ’s Terms & Conditions. They tell you:
- The rules for using our services
- What you can expect from Van2Day
- Your rights and responsibilities
2. When These Terms Apply
Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.
3. What Do We Mean by “Services”?
Anything offered by Van2Day, across all the trades we cover (Home Removals, Furniture and Large Item Removals, eBay Collection and Delivery, Motorcycle Transport, Man & Van Service, European Removals):
4. Terminology
For the purpose of these terms & conditions the following words have the following meanings:
- “Us/We/Our” refers to BSL Logistics Limited.
- “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
We reserve the right to refuse or decline to undertake any work.
5. Hourly Rate Work
The total charge to you will consist of the cost(s) of:
- Man & Van Service (the amount of time spent by the driver) driving and waiting while loading and unloading, charged in accordance with our current hourly rates.
You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.
6. Fixed Price Work
The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials. All costs are subject to VAT at the prevailing rate.
7. Offers & Incentives
On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
8. Invoices & Payment
Upon your agreement for us to carry out work, a total payment payable immediately.
You accept sole liability to make payment in full.
10. Timekeeping
Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that our team attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of our team.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.
11. Cancellation
If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, you will be liable for the cost of any time together with the profit that would have been made by us, in accordance with the original instructions.
12. Satisfaction
Van2Day are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
13. Liability
We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
14. General
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.
Our registered office and main trading address is: 60 Nelson Street, London, E1 2DE.
Our registered VAT number is: 382 4147 94.